Need help? How Support works in the Koach app
When you're stuck, you don't want to search — you want an answer. That's why Koach has a built-in Support feature that matches your question straight to the right knowledge base article, in your own language. And if that doesn't get you there, there's a human behind it: email us and you'll hear from us within 24 hours.
Where do you find Support?
Tap your profile photo in the top right and choose Support. You get one simple field: "What can we help you with?" Type your question the way you'd ask a fellow coach — "how do I invite my players?" works better than loose keywords.
The right article, instantly
As you type, Koach searches the entire knowledge base — over 150 articles on everything from inviting players to privacy — and shows the best matches in your language. One tap opens the article with the step-by-step guide. Most of the time that sorts you out within a minute.
Not solved? Then email us
Below the suggestions sits the button "This didn't solve my problem". It shows our support address — info [at] koachvolleybal.nl — and can open an email straight away with your question as the subject. We reply within 24 hours, weekends included, because that's when the volleyball happens.
Tip for a quick answer: mention in your email what you tried, what you expected and what happened — with a screenshot if you like. That way we can usually help in a single reply.
For players and coaches alike
Support is in every account, so your players can use it themselves too — with questions about accepting the invite or logging in with the code, for instance. So you don't have to be your own team's helpdesk.
Frequently asked questions
How quickly will I get an answer to a support question?
We reply to emails to info [at] koachvolleybal.nl within 24 hours. Questions asked through the Support feature in the app often get a matching article as an answer straight away.
In which language can I ask my question?
The article suggestions appear in the language of your app (Dutch, English, German, Spanish, Italian or Polish). Emailing works in Dutch or English.
Does support cost extra?
No. Support comes with every account, including during the free trial.
