Sports club survey questions: a template and the data you have

Sending out a member survey takes five minutes, but it only pays off if you ask the right sports club survey questions and then actually do something with the answers. Below is a questionnaire for a volleyball club that you can copy as it is. And you already have some of the answers: who turns up to practice is right there in your attendance.

Why run a member survey at your club?

A board hears a lot, but mostly from the people who are already on the sideline or stay to chat after practice. The member who is not sure about next season, the parent who thinks practice starts too late, the player who would happily referee a match but has never been asked: you only hear from them when you ask. A member survey gives that quiet group a voice, at a moment you choose.

Two things often go wrong. The first is a long list of questions, half of which are about things the club already knows, such as how often someone comes to practice. The second is that the results disappear into a board folder and members never hear about them again. Send another survey the following year and you shouldn't be surprised by fewer replies. This article helps with both: a short questionnaire, and an overview of what you already know without asking.

Sports club survey questions: the template by theme

The list below has seventeen questions across eight themes. Fifteen are closed (a choice or a rating), two are open. Cut anything you won't use: a question when you don't know what you would do with the answer only costs people time. The answer format for each question is in brackets.

1. About you

1. What is your role at the club? (multiple choice: adult player, youth player, recreational player, parent of a youth player, coach, volunteer)
2. How long have you been a member? (less than a year, one to three years, more than three years)

Don't ask for a name, and don't ask for a team either. In a team of ten players, "player on the second women's team, member for less than a year" can already point to one person, and then your anonymous survey no longer is. A broad group such as adults, youth or recreational players is enough to set the answers against attendance later.

2. Practices

1. How satisfied are you with practices? (1 to 5)
2. Do the day and time of your practice work for you? (yes, mostly, no)
3. How is the level of practice for you? (too easy, about right, too hard)

3. Team and matches

1. How much do you enjoy being on your team? (1 to 5)
2. Do you get enough playing time in matches? (yes, not quite, no, I don't play matches)

4. Communication

1. Do you hear in time what is going on at the club? (always, mostly, often not)
2. Where would you prefer to get club news? (multiple choice: app, email, website, group chat, at the gym)

5. Volunteering

1. Would you like to do something for the club besides playing? (yes, maybe, no)
2. What would you like to do? (multiple choice: refereeing or scorekeeping, coaching a team, helping at home matches, organizing a tournament or social event, a seat on a committee)

6. Atmosphere and safety

1. Do you feel welcome at the club? (1 to 5)
2. Do you know who to talk to if something isn't right? (yes, no)

7. Next season

1. Will you still be a member next season? (yes, not sure, no)
2. How likely are you to recommend the club to a friend or colleague? (0 to 10)

8. Open questions

1. What should the club definitely keep?
2. What should change next season?

If you still want to be able to talk to someone who is on the fence, add a link at the end to a separate, optional form: "Can we get in touch with you? Leave your email address here." Because that address is not in the same form, the survey answers themselves stay anonymous. What to do with those members who are wavering is covered in member retention at your sports club.

How to get members to fill in the survey

• Pick the moment. At the end of the season, before teams for next season are put together, you get the answers in time to use them. Midseason works too, just not in the busy first weeks. Put the fixed date in your annual calendar, next to the other items on the volleyball season checklist.
• Say how short it is. "Seventeen questions, most of them one tap" in the invitation works better than a vague promise.
• Let the youngest players fill it in with their parents. For players under 12, parents fill it in, ideally together with their child. Older youth players do it themselves.
• Ask through more than one channel. An email to your member list, a post in the app your club uses and a coach who mentions it at the end of practice.
• Send one reminder, not three. With an anonymous survey you don't know who has already filled it in, so every reminder also lands with the members who already did.
• Say up front what you will do with the answers, and then do it. Within a few weeks, share the three most important results and what the board is going to do about them.

If you do ask for a name or email address, you are collecting personal data. Say what it is for, keep it no longer than you need it and store it separately from the answers. In the UK and the EU that falls under the GDPR; what else a club may keep about its members is covered in GDPR and your club's member data.

Which answers do you already have? The numbers in Koach Club

We make Koach, an app for volleyball coaches, so read this part as an explanation from the makers. With the Club plan, your club gets a club section on top, and part of what you would ask in a survey is already waiting there, as long as coaches record attendance at each practice. Anyone with a club role opens it via Profile and then Club dashboard. What else is in there is covered in the club dashboard for your volleyball club.

• Attendance per team. The Overview tab shows, for each team, the number of players, how many of them have a linked account and the attendance. That attendance only counts this season's practices where attendance was recorded.
• Who you reach through the app. The number of linked accounts tells you how many players have their own account in the app. If that number is low for a team, invite those players (or their parents) to the survey through your own member list as well.
• Teams that need attention. At the top of the Team log tab you see how many teams need attention, with the reason: among others, low attendance over the last six practices, players who missed three practices in a row, or a team with no more practices scheduled. How to read those signals is explained in the signals block on the club dashboard.
• Attendance per player, for the coach. On their team's dashboard, the coach sees a percentage for each player under Season attendance: how often that player was there this season.

What that means for your questionnaire: don't ask how often someone comes to practice, because you already know. Ask why. If you see low attendance in the youth teams and youth players and parents say in the survey that the practice time doesn't work, you have something concrete for the next coaches' meeting. The other way around, high attendance says nothing about enjoyment, or about who is unsure about next season. That is only in the answers.

Two limits. Why a player says they can't make it stays within the team: club leadership doesn't see the reasons players give. And Koach does not replace your membership administration. Anyone who isn't on a team in the app doesn't show up in these numbers; you only reach those members through your own member list.

A poll per team for one quick question

Koach has no survey for the whole club. What it does have: every coach can post a poll in their own team. On the team dashboard they tap + New under Announcements and choose Poll; a poll has at least two and at most six options. Everyone with an account on the team picks one option and can change it later. Each option shows the number of votes, not names.

That lets you answer one question with a few options, for one team: should practice move half an hour later, yes or no? A questionnaire with seventeen questions, open answers or the whole club at once: a poll can't do that. Nor is it truly anonymous, because you vote with your own account. More on announcements, polls and tasks is in team communication in your volleyball app.

You can announce the survey in the app, though. A club manager or board member sends one message to every member of the club via Profile and Club announcements. Anyone who has the app on their phone with club announcements switched on gets a push notification, and every member with an account can read it again under Profile in Club announcements. Say in it where the form is and how long it stays open.

Online form or in-app poll: which fits where?

For the survey itself, then, you use an online form; there are free options. A paper form at the annual meeting only reaches the people who show up that evening, and a feedback evening gives you depth but few voices. The poll in the team app is something else: quick, but small.

The Poll in Koach column describes the app as checked in October 2026.

Which clubs is Koach Club for, and what does it cost?

Koach Club suits a volleyball club with several teams where coaches keep track of attendance, and where the board wants to compare attendance per team with the answers from a survey. It is not a fit if what you mainly want is a survey tool: it doesn't have one, and a form does that job better. Nor is it built for membership administration or for a multi-sport club; Koach only covers the volleyball teams.

Club costs €9.99 per month, or €8.33 per month on a yearly plan, for unlimited teams and coaches. Players and parents use the app for free. In the App Store and on Google Play you see the price in your own currency. Club has no free trial: you request an intro call through the club page. A coach can, however, start a free 14-day trial with one team, no credit card needed. All prices are on the pricing page.

Frequently asked questions

Further reading

The club dashboard for your volleyball club: everything in one place Team communication in your volleyball app: announcements, polls & tasks Club signals: which teams need your attention now

Browse 200 volleyball drills with animations Download a complete practice plan of 8 to 28 weeks